IT Service Desk Specialist
Ready to Solve IT Challenges and Keep Things Running Smoothly?
A Scandinavian logistics company is setting up an exciting new IT hub in Tri-City, and we’re on the lookout for an IT Help Desk Specialist to join us on this journey. If you're passionate about problem-solving, user support, and keeping systems running like clockwork, this role is made for you!
In this position, you’ll be the first point of contact for technical assistance, ensuring that your colleagues can work seamlessly with the technology they need. Beyond day-to-day troubleshooting, you’ll have the opportunity to contribute to process improvements, share insights with the team, and help shape a supportive IT environment in our growing company.
IT Service Desk Specialist
Nr ref.: 170/11/2024/PM/257910/jobs.pl Gdańsk (pomorskie)
What we offer- stable employment contract with a reputable, growing company,
- hybrid work model and flexible hours—because we know life outside of work is important,
- a people-first culture rooted in values like respect and commitment,
- attractive salary and benefits that reflect your experience,
- real opportunities to shape processes and make a difference in our IT team.
- Technical Support for Microsoft 365: Provide user support for Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive), resolving issues and ensuring smooth functionality across these platforms.
- Account and Access Management: Assist users with account-related issues, including password resets, MFA setup, and access permissions via Active Directory and Azure Active Directory.
- Remote Troubleshooting: Use remote support tools to diagnose and resolve issues
minimal disruption.
- Documentation and Knowledge Sharing: Contribute to the knowledge base by
- Customer Interaction and Ticket Management: Maintain a positive and helpful attitude in all interactions, manage service requests and incidents through the ITSM tool, and escalate issues when necessary.
- 24/7 Emergency Hotline: As part of our commitment to continuous support, you’ll
urgent technical issues.
What we expect- At least 3-5 years of experience in a similar role
- Relevant education or certifications in IT support or related fields preferred
- User Account & Identity Management: Proficient in managing user accounts and
- Troubleshooting & Problem-Solving: Skilled in diagnosing and resolving issues with
minimal disruption to users.
- Customer Service and Communication: Friendly and approachable communication
users.
- ITIL Foundations: Knowledge of ITIL principles to handle incidents and requests
- Fluent in English (B2+/C1)
- Knowleadge of Microsoft 365 suite, Microsoft Defender, Topdesk
Employment agency entry number 47
this job offer is intended for people over 18 years of age