IT System Support Analyst

O naszym kliencie

Our client is a global company from biotechnology industry

Opis stanowiska

Reporting to the Sr Manager of Operation, the IT System Support Analyst will be responsible for optimizing employee productivity by effectively supporting desktop applications and services under the Infrastructure & Operations team. The position will also be the primary contact for day-to-day IT support for on-site and remote users based in France and Italy.

The successful candidate will be part of the Operations Team, responsible for supporting employees, contractors, and vendors in a Windows Enterprise environment. This candidate must be a team player but as well as being comfortable working on its-own.

• Build, configure, maintain (patch), repair, and manage new and existing employees' systems.
• Must be well versed in Windows 11 and Office Suite.
• Troubleshoot issues related to InTune and MDM.
• Sound Knowledge of change management, user support, and service desk methodologies.
• Manage and provide system administration support of a growing list of enterprise infrastructure applications.
• Support and management of:
• Laptops, and mobile devices
• Windows 11
• Remote user support via phone and remote management tools

• 4+ years of experience as a Support Specialist/ System administrator
• Fluent in French, Italian and English
• Ability to translate IT into user friendly language.
• Sound administration and interpersonal skills. Must be able to interact in a team environment.
• Ensure the Service Level Agreement performance standards are met.
• Coordinate with various IT groups in resolving incidents and fulfilling requests based on established guidelines.
• Has a high degree of diplomacy with the ability to see and rationalize multiple points of view.
• Proactive behavior when faced with pending or potential service issues.

• B2B Contract
• Hybrid work from client's office located in Warsaw (min. 1 day per week)
• International work environment